- We never sell your dataYour details are used to care for you and run your appointments, nothing else.
- Only what we needWe ask for the information required to book, treat and bill you correctly.
- You stay in controlAsk us any time to see, correct or update the information we hold.
01Who we are
This website, fourstarmedicalcenter.com, belongs to Four Star Medical Center, a family clinic at Alahlia Building, Office 123, Al Muwaihat 3, Ajman, United Arab Emirates. In this policy, "we", "us" and "our" mean Four Star Medical Center.
We handle personal information in line with the laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and the federal and Ajman rules that apply to health information.
02Information we collect
Information you give us
- Contact and appointment forms: your name, phone number, email address, the department you choose and anything you write in your message.
- WhatsApp, phone and email: the messages you send us and the details you share when you call or write to reception, for example a photo of a prescription for pharmacy delivery.
- At the clinic: your Emirates ID details, insurance card details, contact details and the information you give your doctor during your visit.
Information collected automatically
- Technical data: like most websites, our site and hosting provider may record basic information such as your IP address, browser type, device and the pages you visit.
- Cookies: small files that help the website work and, where used, help us understand how visitors use it. See section 06.
03How we use your information
- To reply to your messages and book, confirm or change your appointments.
- To provide your dental, medical, laboratory and pharmacy care.
- To check your insurance cover and process claims with your insurer.
- To deliver repeat prescriptions when you ask us to.
- To send you appointment reminders and test results.
- To meet our legal duties as a licensed healthcare provider in the UAE.
- To keep this website secure and working properly.
We will only send you news or offers if you have agreed to receive them, and you can ask us to stop at any time.
04Medical information
Your medical records, test results and prescriptions are sensitive information. They are seen only by the doctors and staff involved in your care, and by others only where you agree or the law requires it.
Please do not send detailed medical information through the website forms. If you need to discuss your health, call reception or book an appointment and speak with your doctor.
Your patient records are kept and stored in line with UAE health law, which sets how health information must be held, protected and retained.
06Cookies and embedded content
Some pages on this website show content from other companies:
- Google Maps, on the home and contact pages, to show where we are.
- YouTube, for our medical videos.
- WhatsApp, when you tap a WhatsApp button to message us.
These services may set their own cookies and collect information under their own privacy policies. You can block or delete cookies in your browser settings, although some parts of the website may then not work as expected.
07How long we keep it
We keep website and contact messages only as long as we need them to answer you and manage your appointments. Medical records are kept for the period required by UAE health law, then deleted or destroyed securely.
08How we protect it
We use reasonable technical and organisational measures to protect your information, including secure connections on this website, access limited to the staff who need it, and confidential handling of patient records at the clinic.
No website or online service can be completely secure, but we work to keep your information safe and will act quickly if we ever find a problem.
09Your rights
Under UAE law you can ask us to:
- Tell you what personal information we hold about you and give you a copy.
- Correct information that is wrong or out of date.
- Delete information we no longer need, unless the law requires us to keep it.
- Stop sending you news or offers.
- Withdraw a consent you have given us.
To make a request, contact us using the details in section 12. We may ask you to confirm your identity before we act on it.
10Children
We treat children, but we expect a parent or guardian to book appointments and share information on a child's behalf. If you believe a child has sent us personal information through this website, please contact us and we will deal with it.
11Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.
12Contact us
For any question about your personal information, or to make a request, contact Four Star Medical Center:
- Emailinfo@fourstarmedicalcenter.com
- Phone06 704 6893
- WhatsApp+971 54 563 8177
- AddressAlahlia Building, Office 123, Al Muwaihat 3, Ajman, UAE